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Live chat, WhatsApp and Telegram are staffed around the clock and all three can see the same transaction history you can. Which to use depends on what the question is about.

Which Channel for Which Question

Live chat is the fastest and the right choice for anything happening now: a deposit that has not appeared, a withdrawal past about five minutes, a sign-in that will not take. The agent can see the transaction, the timestamp and the account state from their side, so the useful thing to give them is the time and the amount, not an account of what happened, which they can read.

WhatsApp and Telegram suit anything with a document attached, which in practice means verification. A Tier 2 identity document or a correction to a payee name is easier as an image than as a description, and both channels process one in about four hours. All three can tell you which of the three verification tiers the account is at and what each one's daily ceiling is.